Crash Champions Collision Repair Schaumburg Wise

Roxanna Espinoza 2 months ago

★☆☆☆☆ Unfortunately, my experience with Crash Champions was extremely disappointing. The biggest issue throughout the entire repair process was the lack of communication. Kim had a horrible attitude during my interactions with her, which made an already stressful situation even more frustrating. On top of that, there was a failure to properly communicate with my rental company regarding extensions. Every time my repairs were extended, I was left having to deal with the consequences of that lack of communication. Chris also failed to keep me updated regarding the status of my vehicle and the repair progress. Each time the completion date was pushed back, I had to reach out myself rather than receiving timely updates or clear information. I completely understand that repairs can take longer than expected and that delays happen. What I do expect, however, is professionalism, communication, and keeping the customer informed especially when those delays affect transportation and rental arrangements. Unfortunately, I did not receive that level of service here, and based on my experience, I would not recommend Crash Champions.

Danielle Sunshine 2 months ago

Quick & efficient! Alex was really nice, helped me a lot over the phone when Geico would only let me book for 8 am appointments through my insurance. They were able to adjust my 8 am appointment to a time that worked better for me. Note: when booking through insurance they weren’t showing all the times available.. but m just call crash champions directly. It also took a few days for them to see my appointment via Geico. Idk if it’s just a Geico thing.

Ben Nelson 4 months ago

I was very impressed with their work and communication. They let me know what had to be done to fix my car, how long and how expensive they expected it to be, and then finished work ahead of schedule. They were also easy to work with in terms of securing and returning a rental. The work looks good and is covered by warranties. I hope I never visit here again, but if I do have to, I can feel safe knowing my car is in good hands.

Cristi Knight 6 months ago

The shop did a great job! The repair on my car was quick and looks great! Communication was amazing, Chris and Kim in the office were super friendly and helpful with my rental pick up and return! And they even did a really good vacuum and wipe down of all the surfaces in the car. I got it back cleaner than I left it! Highly recommend this shop and will come back again if I ever need anymore body work done

Iza Jedrzejczyk 7 months ago

Had the pleasure of having Josh as my advisor. What a great guy. Very professional, patient, and extremely kind. When enterprise was taking longer than expected to pick me up, he offered to take me in his own personal car. As for the repair- everything was done seamlessly and I was very happy with the work the produced. They even went above and beyond with going through the trouble or reattaching my rear dash cam, adding in an extra missing screw on my license plate holder, and giving the car a wash and vacuum!! One of the employees also walked outside with me in the rain to go over what the team did to my car. So nice. The only down side of this place is the front desk woman. Very short rude and condescending. Not someone I’d expect to work at such a great place. Other than her I was very happy with crash champions. Thanks again!